Terms of service

OVERVIEW
Welcome to Rivos Games. The terms “we”, “us”, and “our” refer to Rivos Games, a UK‑based business. We operate this website and online store, including all related information, content, features, tools, products, and services, in order to provide you with a curated shopping and browsing experience (the “Services”). Our store is hosted on Shopify, which provides the e‑commerce platform that enables us to offer the Services to you.

These Terms of Service, together with any additional policies or documents referenced herein (collectively, the “Terms”), outline the rights and responsibilities that apply when you access or use our Services, whether you are located in the United Kingdom or elsewhere in the world.

Please read these Terms carefully, as they contain important information about your legal rights, including warranty disclaimers, limitations of liability, and your obligations when using the Services.

By accessing, browsing, or otherwise using our Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use or access the Services.

SECTION 1 - ACCESS AND ACCOUNT
By using our Services, you confirm that you are at least the age of majority in your country, state, or province of residence. If you allow any minor dependents to use the Services on devices you own, purchase, or manage, you agree that you are responsible for their use of the Services.
To access certain features of the Services—including browsing our online store or purchasing products—you may be required to provide information such as your name, email address, billing details, payment information, and shipping address. You represent and warrant that all information you provide is accurate, current, and complete, and that you have the legal right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You must not transfer, sell, assign, or otherwise share your account with any other person.

 

SECTION 2 - OUR PRODUCTS 
We make every reasonable effort to display accurate and up‑to‑date information about our products and services. However, the colours, textures, and appearance of products may vary from how they appear on your device due to differences in screen settings, lighting conditions, and display technology.

Unless otherwise stated, all items sold on this website are genuine Games Workshop components removed from brand‑new, sealed Games Workshop kits. These components are sold individually or in sets and may not include original packaging, instructions, or accessories. As they are sold outside of their original packaging, they should be considered resold goods, though they remain unused and in new condition.

Product descriptions, compatibility information, and imagery are provided in good faith, but we do not guarantee that any product will meet your personal expectations or appear exactly as depicted in our online store. Customers are responsible for ensuring that components are suitable for their intended use, including conversions, kitbashing, or model assembly.

All product descriptions, pricing, and availability information are subject to change at any time without notice. We reserve the right to discontinue any product at any time and to limit the sale of any product or service to any person, geographic region, or jurisdiction on a case‑by‑case basis.

 

SECTION 3 - ORDERS
When you place an order through our Services, you are making an offer to purchase the products in your cart. Rivos Games reserves the right, at our sole discretion, to accept or decline any order. An order is not considered accepted until we send you an order confirmation. We must receive and successfully process your payment before your order can be accepted.
Please review your order carefully before submitting it. Once an order has been accepted, we may not be able to cancel or amend it. If we decline, amend, or cancel an order, we will make reasonable efforts to notify you using the email address, billing address, or phone number you provided at checkout.
All purchases are subject to our Refund Policy, which forms part of these Terms.
You represent and warrant that any products you purchase are for your personal or household use only and not for commercial resale or export.


SECTION 4 - PRICES AND BILLING
All prices, discounts, and promotions are subject to change at any time without notice. The price charged for a product or service will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email. Unless expressly stated otherwise, prices do not include taxes, shipping, handling fees, customs duties, or import charges, which may vary depending on your location.
Prices listed on our website may differ from prices offered in physical stores or on third‑party platforms. From time to time, we may offer promotions that affect pricing. Such promotions may be subject to separate terms and conditions; if those terms conflict with these Terms, the promotional terms will apply.
You agree to provide current, complete, and accurate purchase, payment, and account information for all transactions made through our Services. You agree to promptly update your information—including your email address, billing details, and payment card information—so that we can complete your transactions and contact you as necessary.
You represent and warrant that:
(i) the payment information you provide is true, accurate, and complete;
(ii) you are authorised to use the payment method provided;
(iii) your payment provider will honour the charges incurred; and
(iv) you will pay all charges incurred at the prices displayed, including any applicable taxes, shipping fees, and import duties.


SECTION 5 - SHIPPING AND DELIVERY
We will make reasonable efforts to ensure that products are dispatched and delivered within the estimated timeframes provided at checkout. However, all delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processes, or events outside our reasonable control.
Once your order has been handed over to the shipping carrier, the risk of loss or damage passes to you. You are responsible for any customs duties, import taxes, or additional charges that may apply when shipping to destinations outside the United Kingdom.


SECTION 6 - INTELLECTUAL PROPERTY
All content and materials made available through the Services—including, without limitation, trademarks, brand names, text, images, graphics, product descriptions, videos, audio, and the overall design, selection, and arrangement of such materials—are owned by Rivos Games, our affiliates, or our licensors, and are protected by applicable copyright, trademark, and other intellectual property laws in the United Kingdom and internationally.
You may use the Services and their content for your personal, non‑commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent, except where such use is permitted by law.
Except as expressly stated in these Terms, nothing in the Services grants you any rights or licences in or to any intellectual property of Rivos Games, Shopify, or any third party. All rights not expressly granted are reserved.
The names, logos, product names, designs, and slogans of Rivos Games are trademarks or registered trademarks of Rivos Games or our licensors. You must not use any such trademarks without our prior written permission. Shopify’s names, logos, and related marks are trademarks of Shopify. All other trademarks appearing on the Services are the property of their respective owners.

 

6.1 – Games Workshop Trademarks & Unofficial Status
This website is completely unofficial and is not endorsed by, affiliated with, or supported by Games Workshop Limited. All Warhammer‑related names, logos, product names, artwork, imagery, and other intellectual property are the property of Games Workshop Limited. No challenge to their status or ownership is intended.

Any references to Games Workshop products are made solely for the purpose of identifying genuine components offered for resale. All items sold through our store are official Games Workshop components removed from new kits, and Rivos Games is not an authorised reseller or distributor of Games Workshop products.

 

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to tools or features operated by third‑party providers. We do not monitor, control, or have any input into these tools.
You acknowledge that such tools are provided on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind and without any endorsement. We are not liable for any issues arising from or relating to your use of optional third‑party tools.
Your use of any optional tools made available through the Services is entirely at your own discretion and risk. You should ensure that you have read and agree to the terms and conditions provided by the relevant third‑party provider(s) before using such tools.
We may introduce new features, tools, or resources in the future. Any such additions will be considered part of the Services and will be subject to these Terms.


SECTION 8 - THIRD-PARTY LINKS
The Services may include materials, features, or hyperlinks that direct you to websites or resources provided by third parties (including embedded third‑party functionality). We do not control, endorse, or take responsibility for the content, accuracy, policies, or practices of any third‑party websites or materials you choose to access.
If you leave the Services to access a third‑party website, you do so entirely at your own risk. We are not liable for any harm, loss, or damages arising from your use of, or reliance on, any third‑party websites, products, services, resources, or content.
You should carefully review the applicable terms, conditions, and policies of any third‑party website before engaging in any transaction. Any complaints, claims, concerns, or questions regarding third‑party products or services must be directed to the relevant third party.


SECTION 9 - RELATIONSHIP WITH SHOPIFY
Rivos Games is powered by Shopify, which provides the e‑commerce platform that enables us to offer the Services to you. However, all sales and purchases made through our Store are transactions between you and Rivos Games directly.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of your transactions with Rivos Games, including any injury, damage, or loss arising from products or services you purchase. You expressly release Shopify and its affiliates from all claims, liabilities, and damages connected to your purchases and interactions with Rivos Games.


SECTION 10 - PRIVACY POLICY
All personal information collected through the Services is handled in accordance with our Privacy Policy, available here. Certain personal information may also be processed under Shopify’s Privacy Policy, available here. By using the Services, you confirm that you have read and understood these policies.
Because the Services are hosted by Shopify, Shopify collects and processes information about your access to and use of the Services in order to operate, support, and improve the platform. Information you submit through the Services may be transmitted to and shared with Shopify and other third‑party service providers, some of whom may be located outside your country of residence, for the purpose of providing the Services to you.
For more details on how we, Shopify, and our partners collect, use, and protect your personal information, please review our Privacy Policy.


SECTION 11 - FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (“Feedback”), you grant us a perpetual, worldwide, transferable, sublicensable, royalty‑free licence to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial purposes. This includes using Feedback to operate, provide, evaluate, enhance, and promote the Services.
You represent and warrant that:
(i) you own or have all necessary rights to provide the Feedback;
(ii) you have disclosed any compensation or incentives received in connection with the Feedback; and
(iii) your Feedback complies with these Terms.
We are under no obligation to:
(1) maintain your Feedback in confidence;
(2) provide compensation for your Feedback; or
(3) respond to any Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable, or that violates these Terms.
You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, personality, or other proprietary rights. You further agree that your Feedback will not contain unlawful, abusive, or obscene material, or any malware or harmful code that could affect the operation of the Services. You must not use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for the accuracy and legality of your Feedback. We assume no liability for any Feedback posted by you or any third party.


SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time, without prior notice (including after you have submitted your order).

 

SECTION 13 - PROHIBITED USES
You may use the Services only for lawful purposes. You agree not to use the Services, directly or indirectly:
(a) for any unlawful, harmful, or malicious purpose;
(b) to violate any applicable laws, regulations, or legal obligations;
(c) to infringe or violate our intellectual property rights or those of others;
(d) to harass, abuse, insult, harm, defame, slander, intimidate, or otherwise mistreat any person;
(e) to transmit false, misleading, or fraudulent information;
(f) to upload, download, use, or re‑use any material that does not comply with these Terms;
(g) to send or facilitate the sending of unsolicited advertising or promotional material, including “junk mail,” “chain letters,” or “spam”;
(h) to impersonate or attempt to impersonate any person or entity; or
(i) to engage in conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or that may harm Rivos Games, Shopify, or other users, or expose them to liability.
You further agree not to:
(a) upload or transmit viruses, malware, or any harmful code;
(b) reproduce, duplicate, copy, sell, resell, or exploit any part of the Services;
(c) collect or track the personal information of others;
(d) engage in spamming, phishing, pharming, pretexting, crawling, scraping, or similar activities; or
(e) interfere with or circumvent the security features of the Services or any related website.
We reserve the right to suspend, disable, or terminate your account at any time, without notice, if we determine that you have violated any part of these Terms.


SECTION 14 - TERMINATION
We may suspend or terminate this agreement, or your access to the Services (in whole or in part), at any time and at our sole discretion, without prior notice. You will remain responsible for all charges and obligations incurred up to and including the date of termination.
The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions which, by their nature, are intended to survive termination.
 

SECTION 15 - DISCLAIMER OF WARRANTIES
The information provided on or through the Services is made available for general information purposes only. We do not warrant the accuracy, completeness, reliability, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or by anyone who may be informed of their contents.
EXCEPT AS EXPRESSLY STATED BY RIVOS GAMES, THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED. THIS INCLUDES, WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON‑INFRINGEMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR‑FREE. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.


SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Rivos Games, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors—as well as Shopify and its affiliates—will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from:

• your use of the Services,
• any products purchased through the Services, or
• any other claim related in any way to your use of the Services or any product.

This limitation applies even if we have been advised of the possibility of such damages. We are not responsible for any errors or omissions in any content, or for any loss or damage of any kind resulting from the use of the Services or any content or products made available through them.

Games Workshop Limited is not responsible for, and will not be held liable for, any claims, damages, defects, or issues arising from products purchased through our Services. All customer service, returns, and product‑related enquiries must be directed to Rivos Games as the seller.

 

SECTION 17 - INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Rivos Games, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, claims, or expenses (including reasonable legal fees) arising out of or relating to:
(1) your breach of these Terms or any documents incorporated by reference;
(2) your violation of any applicable law or the rights of any third party; or
(3) your access to or use of the Services.
We will notify you of any claim subject to indemnification; however, our failure to provide prompt notice will not relieve you of your obligations unless you are materially prejudiced. We may, at your expense, assume control of the defence and settlement of any such claim, including the selection of legal counsel. We will not agree to any settlement that imposes non‑monetary obligations on you without your prior consent (not to be unreasonably withheld). You agree to cooperate fully in the defence of any indemnified claim, including providing relevant documents and information


SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination will not affect the validity or enforceability of the remaining provisions.

 

SECTION 19 - WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and Rivos Games and govern your use of the Services. They supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including prior versions of these Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.


SECTION 20 - ASSIGNMENT
You may not assign, transfer, or delegate these Terms or any of your rights or obligations under them without our prior written consent, and any attempt to do so without consent will be void. We may assign, transfer, or delegate these Terms, in whole or in part, at any time without notice or your consent.

 

SECTION 21 - GOVERNING LAW
These Terms and any separate agreements under which we provide you with the Services are governed by and construed in accordance with the laws of England and Wales. You and Rivos Games agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or your use of the Services.
If you are a consumer residing outside the United Kingdom, you may also benefit from mandatory consumer protection laws in your country of residence. Nothing in these Terms affects your statutory rights


SECTION 22 - HEADINGS
Headings in these Terms are provided for convenience only and do not affect the interpretation of any provision.

 

SECTION 23 - CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting the revised version on our website. It is your responsibility to check our website periodically for updates. We will notify you of any material changes in accordance with applicable law, and such changes will take effect on the date specified in the notice.
Your continued access to or use of the Services after any changes to these Terms are posted constitutes your acceptance of those changes.


SECTION 24 - CONTACT INFORMATION

Questions about these Terms should be sent to us at contact@rivosgames.com.

Our contact information is as follows:

Trading Name: Rivos Games
Email: contact@rivosgames.com
Business Address: 30 Bannetts Tree Crescent, Alveston, South Gloucestershire, BS35 3LY, United Kingdom
VAT Number: GB 354160909

 

SECTION 25 – GAMES WORKSHOP DISCLAIMER

Rivos Games is an independent retailer and is not affiliated with, endorsed by, or associated with Games Workshop Limited. All Warhammer, Warhammer 40,000, Age of Sigmar, Citadel, and related trademarks, logos, names, and imagery are the property of Games Workshop Limited. We sell genuine Games Workshop components removed from new kits for the purpose of resale. No challenge to the status or ownership of these trademarks is intended.